Translation Project Manager

Remote

Full Time

Business Operations - Translation

Mid Level

Propio Language Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, education, legal and many others.

We’re seeking a highly driven Translation Project Manager (TSPM) who will be responsible for overseeing and managing translation projects from inception to completion. The TSPM will work closely with clients, internal teams, and freelance translators to ensure that all projects meet our high standards of accuracy, timeliness, and customer satisfaction.

Responsibilities:

Develop and manage project plans: incorporate deliverables, tasks, milestones, estimates, timelines and resources.
Act as the Client Manager for all projects assigned by providing unparalleled client support to build long term relationships and increased business.
Responsible for project deliverables (i.e., implementation, deadlines, budget, quality, and project close, etc.) in accordance with client requirements.
Negotiate, scope, and prepare proposals and quotations for potential new business.
Maintain day-to-day communications on current and future project matters; provide status reports and proactively research and offer solutions to ensure client satisfaction.
Provide support and training to linguists on program tools required to be used for projects assigned.
Manage linguists engaged by reviewing work quality and providing feedback to ensure Propio and client standards are met.
Communicate effectively with team to share best practices, suggest improvements, or share feedback.
Provide reporting to clients on business intelligence, quality, and productivity to support client expectations.
Act as a liaison between translators and evaluators for projects.
Manage communications for support questions from clients, translators, and new business opportunities.
Manage capacity planning to ensure internal and external resources are available.
Utilize client specific tools, when necessary, per client project requirements.
Other duties as assigned.

Qualifications

Fluent in written and spoken English
Required to work in Eastern Standard Time (US)
Degree in translation studies, or linguistic, business, IT / media design related field or relevant experience
2+ years of experience as a Project Manager in translation services
Experience in translation or localization services, editing, customer service, or in any other business, IT or linguistic areas
Ability to work under tight deadlines and manage multiple projects simultaneously
Intermediate experience with Microsoft Office suite of products
Experience with translation tools like (DTP, CAT tools (SDL Trados Studio, Across, Plunet, XTM, Wordfast, MemoQ, etc.)
Experience in translation management systems
Excellent written and verbal communication skills
Excellent attention to detail and listening skills
Self-motivated, confident, and resilient

Propio is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, drug screen, education, and employment verification.

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This position pays in US Dollars, associates will be responsible for any bank transfer fees and taxes that apply. Please select "yes" to acknowledge you have read and understand this requirement.*

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With a full scope of language services, fast connection times, best-in-class customer service, and the highest-quality interpreters in the industry, we’re able to achieve our ultimate goal: making our clients’ lives easier.

Propio Language Services is determined to be the largest language services company in the US. Headquartered in Overland Park, Kansas, our mission is to leverage innovative technology and solutions to close the language gap — anytime, anywhere in the world.

We are rapidly growing, if you do not see a position that fits your ideal career path at this time, be sure to check back often as we are frequently adding new roles.

Translation Project Manager

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