Senior Client Success Manager

At Propio Language Services we are closing the language gap by connecting people anywhere and anytime through innovative technology and solutions. Language Services is a billion-dollar industry with unlimited potential for growth and expansion. Propio is the fastest-growing company in the industry and we are looking for ambitious, driven individuals with an insatiable desire for success!  

The Senior Client Success Manager will provide account leadership to expand and retain client relationships through contract review, data analysis, targeted client education, and internal process improvement. This role is client-facing and requires the ability to build long-lasting relationships.

Responsibilities:  

• Manage cross-functional projects and accounts across a large client portfolio
• Understand and articulate client’s needs, objectives, and policies related to the Company’s lines of business
• Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators
• Provide direction, training, and growth opportunities to develop Client Success Administrators
• Develop ad-hoc reporting and analyze data to develop roadmaps and strategies to support clients
• Identify expansion sales opportunities to help build the business organically
• Review, renew, and negotiate client contracts to ensure accurate pricing, adherence to dates and reporting requirements
• Respond to client inquiries and maintain thorough documentation of communications
• Manage client requests for billing resolution, call and interpreter disputes, and general questions
• Input client information into data management systems, ensuring accuracy and completeness
• Produce materials for client presentations and meetings
• Serve as the client-facing liaison for Propio through in-person and webinar-hosted meetings
• Travel up to 20%
• Performs other responsibilities and duties as assigned

Qualifications

• Bachelor’s Degree or equivalent work experience
• 3+ years of prior management experience
• 6+ years of experience in client-facing project management
• Detail oriented and organized with good time management skills
• Excellent written and verbal communication skills
• Strong knowledge of Microsoft Office Suite – Outlook, Word, Excel, Access, PowerPoint
• Ability to work both independently and within a team to meet deadlines

Propio is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, drug screen, education, and employment verification.