Senior Client Success Manager

Overland Park, KS

Full Time

Client Success

Experienced

At Propio Language Services we are closing the language gap by connecting people anywhere and anytime through innovative technology and solutions. Language Services is a billion-dollar industry with unlimited potential for growth and expansion. Propio is the fastest-growing company in the industry and we are looking for ambitious, driven individuals with an insatiable desire for success!

The Senior Client Success Manager will provide account leadership to expand and retain client relationships through contract review, data analysis, targeted client education, and internal process improvement. This role is client-facing and requires the ability to build long-lasting relationships.

Responsibilities:

Manage cross-functional projects and accounts across a large client portfolio
Understand and articulate client’s needs, objectives, and policies related to the Company’s lines of business
Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators
Provide direction, training, and growth opportunities to develop Client Success Administrators
Develop ad-hoc reporting and analyze data to develop roadmaps and strategies to support clients
Identify expansion sales opportunities to help build the business organically
Review, renew, and negotiate client contracts to ensure accurate pricing, adherence to dates and reporting requirements
Respond to client inquiries and maintain thorough documentation of communications
Manage client requests for billing resolution, call and interpreter disputes, and general questions
Input client information into data management systems, ensuring accuracy and completeness
Produce materials for client presentations and meetings
Serve as the client-facing liaison for Propio through in-person and webinar-hosted meetings
Travel up to 20%
Performs other responsibilities and duties as assigned

Qualifications

Bachelor’s Degree or equivalent work experience
3+ years of prior management experience
6+ years of experience in client-facing project management
Detail oriented and organized with good time management skills
Excellent written and verbal communication skills
Strong knowledge of Microsoft Office Suite – Outlook, Word, Excel, Access, PowerPoint
Ability to work both independently and within a team to meet deadlines

Propio is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, drug screen, education, and employment verification.

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With a full scope of language services, fast connection times, best-in-class customer service, and the highest-quality interpreters in the industry, we’re able to achieve our ultimate goal: making our clients’ lives easier.

Propio Language Services is determined to be the largest language services company in the US. Headquartered in Overland Park, Kansas, our mission is to leverage innovative technology and solutions to close the language gap — anytime, anywhere in the world.

We are rapidly growing, if you do not see a position that fits your ideal career path at this time, be sure to check back often as we are frequently adding new roles.

Senior Client Success Manager

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