Implementation Analyst

Overland Park, KS

Full Time

Client Operations

Entry Level

Propio Language Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, education, legal and many others.

We are seeking an Implementation Analyst to join our team, playing a vital role in coordinating, and overseeing product implementations for clients, as well as supporting internal stakeholders. This role involves regular travel within the U.S. and requires strong project management, time management, and excellent communication skills. The ideal candidate is organized, detail-oriented, a self-starter, and highly motivated to deliver outstanding services and produce exceptional results, ensuring a world-class implementation experience for our clients.

Key Responsibilities:

Lead small, straightforward implementation projects with efficiency and precision
Maintain and track client implementation activities and project documentation in Salesforce and project management software
Develop implementation plans, reports, and presentations for internal and external stakeholders, contributing to project status updates to ensure project success
Execute implementation plans, ensuring timely achievement of project milestones and deadlines in collaboration with clients
Deliver remote or onsite training and end-user support during implementation processes
Serve as a field lead for onsite deployments, managing hardware, inventory, and communicating follow-up needs promptly
Complete and support hardware and equipment build, maintaining an organized staging area, including the management of old equipment
Deploy, install, test, and troubleshoot equipment in the field
Conduct quality checks to ensure specifications and quality compliance for collateral and equipment
Collaborate with implementation managers and teams to understand project requirements thoroughly
Manage and support the order fulfillment process for collateral materials, hardware, and equipment needed for projects and clients
Handle administrative tasks related to project implementation efficiently
Promptly and effectively address any issues or discrepancies that may arise
Participate and contribute to special projects or activities as assigned
Travel up to 85%

Qualifications:

Bachelor's degree in a related field (e.g., business, project management, logistics) or equivalent related experience
Fundamental project management skills
Strong organizational and analytical skills with high attention to detail
Excellent verbal and written communication, and strong interpersonal skills
Availability for flexible shifts and weekends to meet client requirements
Effective follow-up skills, strategic thinking, adaptability to process changes and a strong sense of ownership
Self-motivated, independent thinker with a collaborative team-oriented approach
Capacity to manage multiple tasks and adapt to changing priorities
Valid driver’s license

Physical Activities:

Walking, standing, kneeling, bending while onsite to prepare, deploy, and install equipment
Continuous movement and communication for hands-on equipment demonstration and training
Ability to lift objects weighing up to 45 pounds

Propio is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, drug screen, education, and employment verification.

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With a full scope of language services, fast connection times, best-in-class customer service, and the highest-quality interpreters in the industry, we’re able to achieve our ultimate goal: making our clients’ lives easier.

Propio Language Services is determined to be the largest language services company in the US. Headquartered in Overland Park, Kansas, our mission is to leverage innovative technology and solutions to close the language gap — anytime, anywhere in the world.

We are rapidly growing, if you do not see a position that fits your ideal career path at this time, be sure to check back often as we are frequently adding new roles.

Implementation Analyst

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